Job Description

• To provide a professional, comprehensive and efficient reception and administration service to the Trust’s outpatient clinics.
• To promote a positive image of the Trust’s outpatient services through the provision of excellent customer service to patients, relatives/careers and external stakeholders, demonstrating a commitment to putting patient care first.
• To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.
• To ensure adherence to the Trust’s Access Policy at all times.
• To collate and prepare hospital medical records for patients’ appointments.
• To work as part of a large administrative team (Admission / Day Care, Outpatient’s department etc.) and provide cross cover as and when required and asked by the Managers.
• To actively reduce the number of hospital appointments not attended by calling patients to remind them about their appointment at agreed timescales.

This post will be subject to a probationary period of 6 months. During the probationary period, your suitability for continued employment will be assessed and provided a satisfactory standard is achieved and maintained, your employment will be confirmed. The probationary period may be extended or your employment terminated either during or at the end of probation, in line with the trust Probationary Policy. 

Required Knowledge, Skills, and Abilities