Job Description

The role will require you to be responsible for the daily processing and administration of all warranty claims.

• Process warranty claims onto the system
• Ensure the Warranty database is maintained and regularly updated
• Able to communicate and discuss warranty rejection reports with confidence to customers
• Highlight any safety-critical or high-cost warranty claims to the Management and investigate as necessary
• Monitor warranty trends and report as necessary
• Support the Aftersales Service Team Manager to review and improve existing warranty functions and processes
• Be the first point of contact for the customer care and sales team for all warranty claim questions
• Correspond to all customers, suppliers, and subsidiaries email enquiries
• Supply warranty statistics

Required Knowledge, Skills, and Abilities

Previous background in handling warranty queries in the automotive market is a distinct advantage. Ideally you will have a background in automotive parts or similar industry. Exposure to warranty administration from other industries may be considered. Outstanding customer service skills. Confident written and verbal communications skills both internally and externally. Work using own initiative.