Job Description

To provide a comprehensive administrative support service to the production and stock control functions ensuring that all processes and documentation is accurate and completed in a timely manner to allow for the efficient operation of the site.

Responsible for the organization, distribution and closing of all production Works Orders accurately and within the same shift window.
Main Responsibilities:

• Accurately control and complete production related paperwork across all production lines, and stock movement documentation

• Communicate with Shift Support Supervisor to ensure plans and stock orders are communicated and executed smoothly and on time

• Liaise with ISS Sales team and Planning and Performance Analyst to ensure all orders captured, all jobs set up on correct lines and shift is conforming to plan

• Provide regular Plan Status updates to Production Management Teams

• Responsible for the management of the “Production Quality Alert” process to communicate quality driven production issues internally and with Customer

• To review/reconcile the work order stock information to increase the accuracy of stock, closing works orders by end of each production shift

• Actively liaise with colleagues on a day to day basis on matters relating to stock, work orders, stock errors etc., to allow for decisions to be made “real-time” which will increase the accuracy of stock usage information.

• Ensuring that all product is used in the allocated order and scanned to each job correctly and that end stock and out grades are recorded and accounted for.

• To review/reconcile the ERP system work order documentation and investigate and resolve any discrepancies.

• Undertake general ad-hoc administrative duties, as required and as directed by the Shift Production Management Team.

• Ensure that all practices and procedures are carried out in accordance with Company Policy and Health & Safety guidelines.

This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as require.

Measure of Performance/Key Deliverables:

• Internal KPI’s
• Accuracy of ERP system and Works Order accuracy
• Daily Close Down and Successful synch of works orders and stock/sales orders
• Achievement of customer service levels
• Efficiency of workload
• Accuracy of work
• Attention to detail
• Internal relationships with team members

Required Knowledge, Skills, and Abilities

A good standard of education including Math and English at GCSE level or equivalent relevant qualifications. Previous experience of working in a busy office environment. Experience in the use of MS Office (Word, and Excel), training will be provided on the in-house software. Strong knowledge and understanding of MS Office including Excel and Word. Knowledge and understanding of providing high quality and accurate administrative processes and procedures. Ability to make confident and effective decisions. Excellent attention to detail. Effective interpersonal skills. Ability to work to challenging deadlines in a pressurized environment accurately and quickly. Effective planning and organizational skills. Be adaptable and flexible in approach to work. Good written and verbal communication skills. Show initiative and the ability to work unsupervised. Demonstrate customer understanding. Be results focused. Effective team working. Be numerate.