Job Description

- Building strong relationships by communicating over the phone and face to face with internal and external departments
- Making high volumes of telephone calls to collect payment and or negotiate payment plans
- Following collection protocol and following up calls with an email trail for audit purposes
- Reconciling accounts
- Providing copy invoices and statements as requested
- Raising credit notes and dealing with complex issues on a daily basis
- Monitoring and reporting on overdue debt and putting accounts on stop when needed
- Analysing reasons for non payment of overdue and disputed debts and escalating unresolved issues to management as required
- Carrying out credit risk assessments for new accounts and for limit increases

Required Knowledge, Skills, and Abilities