Job Description

• To book all the TCI lasers into the correct clinics within the correct time frame and to book the corresponding covid-19 swabs. This included pathway adjustments for breach dates, scanning of the laser cards and adding to the laser review list.
• To book the FFA and photograph appointments into the correct clinic within the correct time frame
• To be the first point of contact with the diabetic eye screening failsafe office, to action any queries send over. To also process the diabetic screening referrals, the booking and registration of the referrals and liaise with the consultants responsible for the DESP clinics
• To ensure that all clinics are fully utilized
• To complete the outcome forms following the patients appointments within 24 hours of their attendance
• To work at Reception greeting patients and careers and follow the Trust’s guidelines and procedures for all outpatient attendances.
• To answer the Reception telephone line and deal or direct calls appropriately.
• To carry out partial booking house-keeping procedures, such as sending invite letters to patients and updating discharged patients.
• To book, cancel and alter appointments for the Ophthalmology Service using the Hospital Patient Administration System for all services
• To find, prepare, maintain and update patient records, including the filing or reports and results for all outpatient clinics.
• To scan and upload clinic documentation for note less clinics
• To carry out any other duties appropriate to the grade, as directed by the Team Leader, which may be necessary from time to time to maintain the efficient working of the department.

Required Knowledge, Skills, and Abilities