Job Description

• Take personal responsibility and accountability for your performance. Actively manage your workload and your time effectively to meet clear and stretching deadlines.
• Be an effective member of the team. Support colleagues in your own team and the wider Unit as required to ensure targets are met. Strive to develop yourself.
• Pay close attention to detail and be committed to delivering a quality service.
• Use appropriate communication skills (listening, probing, reflecting, empathy, tact and reassurance) to handle enquiries and challenges in a professional manner.
• Take ownership of problems in own area of responsibility. Remain calm and level-headed, even under pressure. Be positive and focused on achieving outcomes and share knowledge and information across the team to optimize the needs of the customer and the business.
• Be adaptable and flexible within your role across MCPE to manage changing and competing priorities.
• Lead or contribute towards specific projects or functions that support continuous improvement and development of self, team and technology.

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Required Knowledge, Skills, and Abilities

Excellent written English skills including grammar, punctuation and spelling. Ability to work under pressure and to tight deadlines. Excellent communication and team-working skills. Successful applicants must demonstrate knowledge and understanding of the importance of Ministerial correspondence and public enquiries. Represent the Unit in a professional manner across the Department and to external stakeholders. IT skills including Microsoft Word and Outlook