Job Description

• Be the first point of contact for all HR queries from colleagues and resolve in a timely manner.
• Actively monitor HR inbox and respond to queries in line with the SLA.
• Escalate queries to appropriate HR Advisor or HRBP where required.
• Provide a high level of customer service, contributing to the positive experience of colleagues when interacting with the HR & OD team.
• Administer HR documents for example, contracts and offer paperwork.
• Process returned paperwork for new starters, including inputting on HR system, and completing all associated processes such as reference requests, right to work documentation.
• Process DBS requests through the online system.
• Administration of probationary process.
• Administration of declaration of interest process.
• Process leavers and complete associated administration tasks.
• Maintain relevant HR systems and records in line with guidance and legislation.
• Collate paperwork for monthly payroll, (maternity, new starters, leavers, permanent changes).
• Provide administration support for annual benefits processes including, buying and selling annual leave, annual leave carry over and savings club.
• Dealing with all recruitment administration including authority to recruit forms, posting internal and external adverts, liaising with recruiting managers and appropriate HR Advisor, maintaining current job description folder.
• Work with Business Systems colleagues to ensure appropriate testing is conducted as required each time the HR system is updated.
• To maintain confidentiality at all times.

Required Knowledge, Skills, and Abilities