Job Description

This role is an essential role in supporting the customer services experience, with the customer across all Payroll interactions. It will be varied, fast paced and requires someone who can be proactive, eager to learn & succeed.

• Taking front line queries from calls, emails chat from the customer and responding to them within the agreed SLAs.
• Integrating with the Payroll team to resolve queries
• Supporting the payroll team where applicable
• Creating a world class customer service experience
• Provide information on Rejected funds to Accounts Payable
• Providing Reports on Save as you Earn Schemes
• Providing Payroll Report Totals to the Finance Team
• Providing Union deduction reports to Payroll Advisors
• Answering Union email request
• Providing Pension Reports to External Pension providers
• Open and sort external mail and ensure these are sent to the correct recipients
• Providing Reports on Share works
• Providing Reports on Cycle to work schemes
• Providing Reports on Child vouchers
• Providing Reports Employee Loans
• Providing SSP1 forms and loss of earnings Certificates to employees
• Providing Reports Employee Loans

Required Knowledge, Skills, and Abilities

Proactive in your approach to improving and providing effective and efficient support of all Payroll HR queries. Customer services skills are essential in a fast paced environment. Basic HR and Payroll knowledge. A high level of confidentiality. Strong attention to detail under pressure & working with high volumes. Customer-centric approach & focus on a positive experience for candidates & employees alike. Excellent written skills, the ability to draft/make amendments to contracts & communicate internally & externally. Experience and Qualifications. Minimum of 5 GCSE's A-C or 9-5 including Math and English. Worked within a HR or Payroll team. Proficient computer skills, including Microsoft Office and Google Suite. Payroll processing experience.