Job Description

• Processing and accurately recording Partner and Agency hours worked, absence, sickness & holidays onto the Google Trackers to minimize queries whilst adhering to deadlines and completing weekly statistical information as part of our unproductive reporting.
• Competently responds to incoming telephone calls in a timely manner and oversees the daily management of the duty manager mailbox
• Support with the updating of the sites communication notice boards and other forms of communication eg: Google+ Communities.
• Complete department stats and reporting to enable the CDO Leadership Team to supply data for the business reporting of Key Performance Indicators.
• Ordering all of the sites house stationery and ensuring adequate stock levels of sundry items and PPE are available.
• Assist site management with daily tasks and project work as required.
• Assist with peak planning to ensure your Customer Delivery Hub runs efficiently and effectively during busy periods.
• Actively supports Continuous Improvement ideas across the CDH Partner feedback
• Actively plan and book local courier deliveries as and when required, following the Site Operating Procedures within cost budgets.
• Ensuring purchase orders are raised correctly on the Oracle system and all invoices are checked and processed accurately and on time, ensuring all issues are followed up in accordance with the business requirements.
• Ordering, recording, unpacking and distribution of business dress/footwear as appropriate and controlling Partner purchase requirements.
• Competently uses the CBRE process to raise, action and follow-up maintenance issues. Action Partner requests to source new equipment using suppliers on Procurement.
• To keep up to date with Partnership news by reading the CDO Weekly Communication Pack, CDO Support Website, Google+ and the Partnership editorials.
• To ensure your Workday is up to date and any notifications are completed as required.
• Liaises with the Customer Delivery Resolution Team to investigate any delivery anomalies via the duty manager mailbox and by viewing Connex.
• Maintains effective relationships with key stakeholders across the business and third parties
• Attend regular communication meetings and communicate any operational issues to the site management team.
• Effectively communicates and carries out a handover at the end of the shift to relevant Partners
• Demonstrates a good understanding of the John Lewis Proposition, including Net Promoter Score (NPS) and On Time in Full (OTIF).
• Coordinate site administration including room bookings, ordering catering requirements and ensuring compliance to all Food Safety standards and complete refresher training when needed.
• Promote and adhere to all Legal, Health & Safety and Site Operating Procedures, practices and processes according to the training received and SLAs to ensure consistency and accuracy at all times.
• Ensure visitors and contractors are issued with house rules and regulations and sign in and out of the Customer Delivery Hub.
• Resolve IProcurement ActionWorklists
• Workday notifications updated
• Stakeholder feedback Stakeholder feedback my*KNOW evidence
• Stakeholder feedback
• Food Safety Audit Results
• Distribution Safety & Legal Audit Results
• Distribution Safety Audit Results
• Report any accidents, near misses (using the near-miss cards) and any health and safety issues. Safety Dashboard Results

Required Knowledge, Skills, and Abilities