Job Description

Reporting to the Facilities Manager and working as part of the overall Facilities Team, you will manage a range of soft services and provide the necessary support to ensure the efficient and effective running of the site.
What this job involves

• Manage the team providing first line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services
• Monitor and maintain office equipment and supplies
• Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations and cost estimates
• Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained
• Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers and action queries promptly in line with service level agreements
• Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training
• Travel/Visitors’ support – interface with locally approved hotels – assist Client global travel & hotel managers in information gathering and communicating up to date information to staff.
• Assist in the organizing of internal and external Client events
• Managing the quality of conferencing facilities
• Manage food and kitchen facilities – provide direction to housekeepers
• Raise purchase orders
• Manage Wiki pages and other communication channels for the site(s)
• Deputies / provide cover for Building Operations Coordinator / Facilities Manager when appropriate

Required Knowledge, Skills, and Abilities

Knowledge of the Facilities/Office Services Coordinator role. Previous experience of working within a in a high profile corporate environment. Previous reception or hospitality experience. Problem solving skill. Good decision making. Excellent written/verbal communications. Spreadsheet and word processing. Customer focused. Good inter-personal skills. Assertive. Attention to detail.