Job Description

We continually strive to build and nurture a culture where inclusiveness is part of our DNA reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. We are proud of each and every one of our employees and promote a sense of belonging that transcends all else.

• Provide efficient and effective administrative support to the Global Head of Contact Centre (GHCC)
• Ensure the GCC department functions efficiently as a department and as part of the corporate office team
• Liaise with guests/clients/suppliers and with other departments and hotel personnel in all DC hotels on all levels on behalf of the GHCC
• Act as a Dorchester Collection ambassador to all internal/external customers, offering support and fielding enquiries as required
• Create all relevant documentation as requested by the GHCC
• Administer and process the purchase order process for the GCC, ensuring all invoices are paid in a timely manner, tracked and budgeted correctly
• Take ownership of the ‘Good News & Gratitude Board’ (taking a picture each week and preparing for the week ahead). Additionally insuring all signs/internal communication boards are kept current, organized and exciting
• Support with the organization of office events, such as the International Food Days, Secret Santa, and other events
• To support the GHCC with diary scheduling, expense processing and other tasks as needed
• Carry out all GCC leadership team administrative activities, such as organizing yearly off-site meetings, owning the team travel calendar
• Own the ordering and return of travel expenses for the GCC team (e.g. for product immersions)
• Support to arrange the GHCC daily schedule including internal and external appointments
• Prepare for and attend key meetings and action points with and on behalf of GHCC
• Help prepare presentations for the GHCC or other GCC Leadership team members
• Compile and distribute the monthly GCC update for the hotels or senior members in the business
• Manage all office administration responsibilities, including incoming and outgoing mail, packages, communication and filing, ensuring a smooth paper flow and maintaining the order and cleanliness of the office; keeping updated on COVID-secure requirements (working with People & Culture team)
• Administer the purchase process, maintaining an accurate inventory of all supplies and equipment within the Corporate Office
• Welcome visitors to the GCC including setting up security badges for entry into Lansdowne House; greet guests in a friendly professional manner as they arrive, notify team of client arrivals and arranging meeting rooms
• Ensuring GCC Zdrive is kept well organized and easy to find information
• Manage and share updates on GCC Whatsapp chat (DC Legends home, huddle links, etc.) in a professional manner
• Manage meeting room usage (including virtually with managing Zoom links) and inform all participants of their expected participation
• Organize in a timely manner the GCC Legends (@ home) including sharing the survey and preparing slides for award presentation
• Carry out any other administrative support duties and responsibilities as assigned

Required Knowledge, Skills, and Abilities

Able to manage multiple complex projects and assignments. Excellent writer with good proof-reading skills. Good attention to detail with a diligent and a methodical approach. Creative and innovative thinker. Personable approach and a team player. Excellent presentation skills with credibility and confidence. Adaptability to change. Curious nature with ability to seek solutions. Diploma or degree in Hospitality/Business Management recommended but not essential. Outstanding communication skills, both written & verbal. Creative skills applied to Microsoft PowerPoint presentations. Strong attention to detail. Able to demonstrate tact and diplomacy with confidential information. Able to set and meet deadlines with quality results. Strong administration and organization skills with a proven ability to juggle tasks simultaneously. Advanced computer skills in Word, Excel, PowerPoint, Nexus and other programs. Ability to demonstrate tact and diplomacy in an environment of confidentiality with the right balance of common sense, empathy, and business acumen. Must be able to remain focused and calm. Good listening skills and the ability to anticipate business needs. Capacity to read situations and respond accordingly. A strong command of both written and spoken English is required; additional languages in particular French and Italian an asset.