Job Description

This role has been created due to a recent internal promotion. Working closely with the Payroll Manager, you will be completing all payroll related duties which are encompassed under a Payroll Specialist role up to the accurate and timely manner expected.

Your responsibilities will include:

• Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence
• Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties
• Deal with all customer telephone enquiries in line with SLA
• Ensure confidentiality of customer data is maintained at all times
• Provide scheduled payroll reports
• Support the BPO Manager in providing regular service delivery reports
• Customer advisor on payroll legislation
• To work in line with all payroll processes as per documented manuals
• Document changes to customer process and procedures
• Work with cross departmental teams, both internally and with the customer, to deliver exceptional service
• To support new customers when required, the on-boarding of new customers and UAT of new customer solutions
• To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement

Required Knowledge, Skills, and Abilities

Preferred skills; • Proven experience of UK payroll administration • A positive "can do" approach • Ability to work in a fast moving, dynamic environment • Excellent communication skills