Client Services Administrator
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United Kingdom - England - Southampton -
Job Description
This role will involve you:
- Contributing to the provision of an excellent service to a diverse range of clients, providing support to managers and partners, and supervising junior staff.
- Reporting to managers and partners and taking responsibility for completing tasks accurately, to deadline and liaising with the client in line with the Client Charter.
- Ensuring that client hygiene targets relevant for your grade are adhered to.
- Travelling to and from clients’ premises and our other offices from time to time.
- Demonstrating initiative and judgment although supervision and advice will be always available.
- Developing technical expertise and progressing against technical competencies.
- Progressing against designated exams (where appropriate).
- Gaining new work from existing or new clients where possible.
- Acting as a client supervisor in relation to appropriate clients and/or their engagements.
Your main duties will include:
- The following are typical of the tasks that you will be expected to carry out on the client’s behalf.
- They should not be confused with your responsibilities involved in managing a client and his engagements which are set out under responsibilities for controllers and supervisors.
- Review tax returns and accompany workings to an extent appropriate to the complexity of the engagement and experience of the staff thus far involved.
- Complete posting for complex or missing areas of tax returns or oversee this.
- Prepare more complex capital gains computations.
- Prepare/amend and/or approve letters and emails relating to less complex issues;
- Prepare replies to complex client or third party correspondence, seeking further input as appropriate;
- Have direct contact with the client and third parties including HMRC;
- Deal with the more technical enquiries from clients and other firm members;
- Oversee the dealing with Enquiries raised by HMRC;
- Identify the potential for more complex tax planning opportunities and recommend appropriate strategies including basic inheritance tax advice;
- Attend client meetings;
- Meet potential clients where appropriate;
- These tasks will be carried out subject to minimal or no supervision. It I anticipated that you will recognise situations where you need to seek technical assistance.
Required Knowledge, Skills, and Abilities