Job Description

You will be responsible in closely supporting your Team Manager in creating and maintaining a high performing team. You will be expected to build and sustain excellent client relationships and help achieve our mission of delivering excellent client service.

Operations

• Provide leadership
• Take responsibility for the quality of the team’s output
• Ensure that client service tasks are planned and executed accurately and on time
• Ensure that errors are captured and reviewed for improvement opportunity
• Proactively manage the resource plan as needed
• Ensure that sufficient resource is available to meet service delivery expectations.
• Work with Team Managers and the Senior Team to achieve all service delivery objectives whether internal or external
• Work with the Accounting Team to ensure all client accounting requirements are met satisfactorily

Development of People

• Ensure that all staff have individual development plans, hold regular one to one meetings
• Ensure that quality of your team deliveries are at the superlative level.
• To truly foster the spirit of teamwork and client service excellence across the brief.

Client Relationship Management

• Establish and maintain professional day to day relationships with key clients
• Maintain fluent revenue recording, invoicing and collection processes
• Maintenance of individual client revenue forecasting models
• Seek and secure follow on revenue opportunities in conjunction with the Senior Team.
• To assist with the onboarding regulatory application process in conjunction with the Onboarding team
• To successfully adopt new funds ensuring flawless set up process.

Key Result Areas

• Meet the service levels as defined in individual client SLA’s.
• Meet the financial targets that are set annually
• Meet the billing process targets that are set
• Secure great interpersonal relationship with clients and staff alike.

Required Knowledge, Skills, and Abilities