Job Description

To accurately roster all officers ensuring sufficient cover for holidays, sickness, absence ensuring service levels agreed are attained at all times.

To provide cover for the on-call roster responding to any missed book on/missed checking calls/absenteeism using the branch escalation procedure to report any problems.

To provide operational support to the Area and Branch Managers by assisting in the development of the branch through maintenance of records contracts, IT systems and general office duties.

To be the first point of contact for security personnel queries.

To update and maintain customer information as required.

Ensure all personnel have undertaken the appropriate training and have been issued with an SIA license or LDN to meet industry requirements in order to be deployed.

Ensure that all roistering is accurate in order to ensure minimal pay queries, no dropped shifts and that accurate invoices may be produced and dispatched within required timescales.

Assist in the management of all direct and indirect costs to ensure these match the requirements for the effective operation of the Branches relating to the deployment of officers including expenses

Ensure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, taking action where needed

To help build, develop, lead and retain a team of Officers and Supervisors that believe and demonstrate through their work
Ensuring understanding and demonstrable implementation of the Values of Integrity; Vigilance and Helpfulness

To assist with adequate and appropriate training, and ensure that any necessary advice and support is provided to make the team successful.

Active steps to maintain communication; recognize achievement and develop the Securitas Community

Assist in the recruitment and succession planning to ensure that the Branch has the capability to deliver consistently high levels of service.

To be aware of, and (with the assistance of support functions) ensure all staff and officers in the Branch comply with, all aspects of Securitas Policy and relevant legal and regulatory requirements; and can demonstrate appropriate levels of control.

To actively participate and support the development of the Branches through : Involvement in the development of the Securitas strategy through involvement with Company and Area initiatives and projects Support to other Branches and support functions by sharing best practice

Benefits:

• Paid holiday, company pension and life assurance scheme
• Discounted gym membership
• Wellness advice and support
• Cycle to Work Scheme
• Car lease and new car purchasing schemes
• Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out.
• City & Guilds accredited training program for professional and personal development
• Support to gain your SIA license

Required Knowledge, Skills, and Abilities

What you will bring to us: SIA Frontline License. Ability to work shift patterns over nights and weekends. Right to Work in the UK. Must have a full clean driving license. Good standard IT skills. Able to evidence strong customer service skills. Ability to work under own initiative. Customer service experience. Good organizational skills. Ability to priorities Strong written and verbal communication.