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Payroll Specialist
  • United Kingdom - Wales - Pontypridd -
1 year ago
Payroll Supervisor
Permanent,Full-time
Job Description

This role has been created due to a recent internal promotion. Working closely with the Payroll Manager, you will be completing all payroll related duties which are encompassed under a Payroll Specialist role up to the accurate and timely manner expected.

Your responsibilities will include:

  • Input and process HR and payroll data in a timely and accurate manner to ensure continual SLA adherence
  • Resolve and provide advice and guidance on payroll queries from employees, HMRC and other 3rd parties
  • Deal with all customer telephone enquiries in line with SLA
  • Ensure confidentiality of customer data is maintained at all times
  • Provide scheduled payroll reports
  • Support the BPO Manager in providing regular service delivery reports
  • Customer advisor on payroll legislation
  • To work in line with all payroll processes as per documented manuals
  • Document changes to customer process and procedures
  • Work with cross departmental teams, both internally and with the customer, to deliver exceptional service
  • To support new customers when required, the on-boarding of new customers and UAT of new customer solutions
  • To highlight continuous improvements to the HR and Payroll processes to drive continual service improvement

Required Knowledge, Skills, and Abilities
• Proven experience of UK payroll administration • A positive "can do" approach • Ability to work in a fast moving, dynamic environment • Excellent communication skills

Reference no: 62742

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