Job Description

• Posting and secure emailing (witness statements and associated documents).
• Filing and production of case files.
• Archiving of case files.
• Storing, retrieving and archiving information.
• Producing research and report information.
• Distribution of marketing information.
• Cleansing of CLIMS, monitoring of late cases list and investigating case failures.
• Booking travel arrangements and scheduling meetings.
• Order, store and distribute consumables for the team.
• Preparation of Drugs Intelligence Data of various types, dependent on specific role.
• Dealing with telephone enquiries.
• Dealing face-to-face with staff from other teams, customers and couriers.
• Photocopying.
• Operating office equipment and technology, including Microsoft Word, Excel and Outlook, fax/scanner/printers and barcode tracking system.
• Maintaining team database(s).
• Working closely with the Drugs team and Team Leader to achieve the above tasks, including carrying out ad hoc tasks.

Behaviors

• Must display patience, determination, attention to detail and integrity at all times.
• Understand and conform to any confidentiality agreements in place.
• Good communication skills, both verbal and written.
• Willing/able to learn new tasks and take instructions from Team Leader and other staff.
• Administrative Officers work in a professional manner and exhibit behaviors expected by their Line Manager.
• Demonstrate an understanding of the importance of working in a team and work supportively with their colleagues.

Required Knowledge, Skills, and Abilities

Care and attention to detail. Good organizational skills. Commitment to quality. Ability to work flexibly as part of a team. Good IT skills, including Word, Excel, Outlook. Attention to detail and accuracy of work. An ability to work methodically and reliably. Good administrative experience within a busy work environment. Management and training of other staff, as deemed appropriate.