Job Description

The main duties would be:

• Prepare the instance for Paris update
• Establish Automated Testing for ITSM Modules (Incident, Problem, Change)
• Adjust Flow for catalogue items which require AD processing to automatically execute required changes
• Establish platform health check activities (including interfaces) for ServiceNow platform
• Perform role review and adjust the Organisations role profiling
• Document access control framework

Support including but not limited to:

• Resolution and escalation of ServiceNow related issues and risks
• Proactive monitoring, maintenance and support of system performance, data, capacity and capability and recommending improvement opportunities
• Training, guidance, and 'Show and Tell' sessions of developed solutions
• Creating specialist knowledge and governance documentation to support best practices and developing standards for ServiceNow
• Carry out patching activities
• Managing upgrades, patches and system clones to the platform

Development of the following system modules:

• Self Service Portal (with Flow Designer)
• ITSM Module
• CMDB & Foundation Data
• Knowledge Management

• Integration and orchestration knowledge.
• Knowledge of the newly offered products in Madrid and New York (Workspace,
• Workbench, ATF, Self Service Portal)
• HTML, XML, CSS & JSON
• JavaScript development independent of and within the ServiceNow framework
• Exposure to Agile working methods

Required Knowledge, Skills, and Abilities

• Significant and demonstrable commercial experience in the following areas: • Experience of New York (or higher) version of the platform • Able to demonstrate knowledge of the platform mechanics and best practices • Experience working with Import Sets and Transform Maps • Knowledge of CMDB & Asset Management • Experience in development of at least one of the following: • Self-Service Portal (beyond Catalogue Items) • AD Integration • Scoped Applications • Strong teamwork, self-managing and self-initiative, coaching, collaboration & communication skills