Job Description

• Act as a first point of contact for Director, prioritizing queries and escalating where appropriate
• Aid with diary management for members of the Retail Performance Management team when required: prioritizing and scheduling internal & external meetings/conference calls across time zones and proactively gathering materials needed ahead of trips and meetings
• Effectively preparing for key business meetings - including venue, materials, room reservation and IT set-up, and assist in welcoming guests as appropriate
• Organizing travel - flights, accommodation, visas, transportation, transfers, currency, restaurants, meetings and calls, together with compiling the required materials for business trips in advance for members of the Retail Performance Management team.
• Assist in tracking travel budgets and processing expense for members of the Retail Performance Management team
• Provide administrative support to the Retail Performance Management team, alongside maintaining an up-to-date filing and SharePoint electronic filing system
• Collate, prepare and format recurrent weekly retail newsletters
• Organize and manage all call, video and meeting calendars with the Regions
• Monitoring annual leave and the whereabouts of the Director’s direct reports
• Dealing with confidential correspondence and information with discretion

Required Knowledge, Skills, and Abilities

Previous experience in an administrative / support function, responsible for prioritizing and multi-tasking various and competing demands. Excellent communicator with the ability to interface regularly with internal and external personnel at all levels (face to face, by email and telephone). Proactive, with an ability to effectively manage expectations and manage openly / upwards to ensure alignment with the PA/EA community of the Direction Committee. Meticulous organization and ability to priorities when working to tight deadlines and under pressure. Strong emotional intelligence, professionalism, diligence and trustworthiness. Ability to stay calm in hectic environment with competing demands. Responsive and flexible to business needs. Excellent written and verbal communication skills, with an ability to be succinct and to the point. Experience/knowledge of a luxury corporate/retail environment. Punctual, professional and trustworthy acting with a high level of discretion at all times. Team player with a positive and proactive attitude. Computer literate, including excellent/advanced knowledge of Microsoft packages (Word, Excel & PowerPoint). Comfort level with solutions like Microsoft Teams, Mirro, Zoom and a general agility around new communication resources as they become available; coupled with a drive and desire to improve and expand the usage and proficiency of the team around usage of such resources. French, Italian and/or Mandarin languages - advantageous, however not essential.