Job Description

• Providing advice to managers and staff on people related Company policies and procedures in line with HR Service Desk Level Agreements (SLAs)
• Liaising and advising managers of their staff contractual changes such as; probation completions, flexible working, salary increases and fixed term contracts and ensure the correct procedures and policies have been adhered
• Advising managers and staff of entitlements in relation to sickness, maternity, paternity, adoption and parental leave and advise managers of how to deal with staff related issues associate to these
• Processing all employees’ life cycle changes and advise managers of their role in this process
• Maintaining accurate and up to date employee records on various HR systems, Intranet, employee files
• Working with managers to ensure that all pay related changes are updated in time for the monthly Payroll deadlines and that all information has been updated in the relevant systems
• Being a first point of contact for the HR Department responding to a variety of HR related queries from employees, managers and external customers as appropriate, escalating these to the relevant member of the department as appropriate. Completing general HR Administration responsibilities in line with business needs, including providing administrative support to the HR Operations, HR Projects, Payroll or Training teams as required
• Being responsible for the internal job evaluation process
• Supporting HR Operations team in the administration aspects associated with organization changes or restructuring including TUPE
• Designing, maintaining, and continuously improving administrative processes and systems to ensure the smooth-running of recruitment and HR activity, and the provision of an excellent service to internal and external customers

• Able to apply tact and diplomacy to sensitive matters, ensuring confidentiality is maintained
• Hands on generalist experience, demonstrating a pro- active approach and the confidence to handle and resolve urgent issues
• Enjoys working in a fast paced, commercial environment and able to prioritise competing demands appropriately
• Flexible with ability to deal with customer issues in a calm and professional manner
• Has a positive attitude to change and the need for flexibility in planning and behaviour
• Relevant professional HR qualification, such as CIPD or willingness to learn
• Able to understand, demonstrate and apply GC values: Make a positive difference, stronger together, empower people, do the right thing, build on success

Required Knowledge, Skills, and Abilities

• A minimum of a GCSE level C or equivalent in numeracy and literacy • Skilled in use of IT packages to an intermediate level, especially Microsoft Outlook, Excel and Word • Experience in a similar customer-facing administrative role for at least 24 months (recruitment or HR administration) • Excellent customer service skills, with the ability to build effective and positive relationships with internal and external customers • Written and verbal communication skills, portraying a confident and professional manner • Pro- active and highly organised with the ability to manage a high volume and varied workload in a busy fast-paced environment • Able to present information logically, clearly and concisely • High level of accuracy and attention to detail