Job Description

Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system. Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.

Key Responsibilities:

• Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists
• Create Order Forms and SD’s on behalf of Account Managers (ACM)
• Supply account information from delivery system (OSS)
• Quote amendments
• Ensure all supporting Order Documentation is correct and completed
• Processing Sales Orders within agreed SLA
• Track all orders through the system ensuring that escalated orders are prioritized accordingly.
• Coaching and training Sales teams on understanding and following process
• Ensure that the order is completed through Post Sales in line with Post Sales KPI’s
• Ensure any errors are swiftly dealt with and corrected
• Reporting on order rejection
• Ensure Orders are sold in line with the Sales Engagement Rules
• Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
• Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
• Liaising with different areas in the business and customers

Required Knowledge, Skills, and Abilities