Job Description

• Act as a Client and Company Ambassador, delivering the highest customer service to all persons entering the building at all times.
• Takes ownership of the reception service, including events related responsibilities and organization, liaising with Event Hosts pre, during and post Event as single (local) point of contact.
• Greets and process visitors and clients entering the building and notifies host upon guest arrival, rotating through a standing Front of House position
• Deals with queries from the public, customers/visitors, employees and vendors.
• Managing visitor and vendor signing in process, including NDA process.
• Receives and routes delivered items in line with client policy and procedure, including Legal and Executive Mail.
• Provide access control badges and administer individual authorized access as needed in accordance with policy and procedure
• Ensures project knowledge across the Reception team.
• Manages high volume lobby while simultaneously keeping reception area organized.
• Manages the Lost and Found process for the Global Security responsibilities during working hours.
• Provides general administrative and clerical support.
• Provides support and coverage for team and/or special events, including badging.
• Interact with all levels of Client and WJ Management, personnel and customers.
• Work with the GSS Event Coordinator in order to provide a consistent and secure to all employees and guests during events
• Carry out Campus tours and Recruitment tours
• Oversee housekeeping of Reception and provide Events support on the ground

Required Knowledge, Skills, and Abilities