Job Description

• Managing the relationship with our clients
• Maintaining the internal CRM system
• Liaising with Project Managers to ensure the office systems are kept up to date
• Managing inbound enquiries via the Phone, our Web Site and by Email.
• Proactively supporting the Business Development Manager as required
• Create and conduct client surveys and work with the BDM team to implement positive changes.

Required Knowledge, Skills, and Abilities

The ideal candidate needs to be an eager, motivated individual with the following skills: • Excellent communication skills, written and oral. • Good attention to detail • A professional and confident telephone manner and not be afraid to pick up the phone • Good knowledge of Microsoft Office, Adobe Acrobat and Photoshop • Digital platform experience to inc LinkedIn, WhatsApp and Twitter • Can-Do attitude • Aptitude for learning new systems quickly. Additional desirable skills to include:- • CRM experience is desirable but not essential as training will be provided • Web experience • Marketing experience and an individual creative flair