Job Description

• Working in a small team who act as the first point of contact for customers, either at the trade counter, by telephone or email.
• Deal with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate.
• Up-selling products to existing customers.
• Producing quotes and identifying opportunities for helping customers with their projects and advising on related product lines.
• Ensuring the effective creation and follow up of sales quotations.
• Liaise with suppliers, as required, to fulfil customer orders.
• Helping to promote the company through a positive attitude and engaging with customers.
• Escalating product or customer issues to the relevant manager.
• Undertaking routine administrative tasks as required.
• Developing and retaining product knowledge.

Required Knowledge, Skills, and Abilities

• Results driven with excellent selling skills and will have previous experience in a similar sales role. • An excellent communicator with a good telephone manner and good interpersonal skills • Will be computer literate and have a high standard of numeracy, written and spoken English. • Ability to work under pressure and work as part of a team and influence others with a 'can do’ attitude. • Organised with a demonstrable ability to prioritise and effectively complete multiple tasks. • Excellent attention to detail combining accuracy under pressure and a 'right first time’ work ethic. • To have an effective approach to problem solving and the ability to meet deadlines. • To have an understanding of office administration system and accurate record keeping. • Some knowledge of the glass and glazing trade or the wider construction industry would be helpful but not essential. • Willingness to undertake training as appropriate.