Job Description

• Answering 111 calls from members of the public
• Giving suitable advice, following on screen guidance
• Signposting to a clinician and seeking clinical advice where necessary
• Listening and providing support to callers who may be distressed
• Recording data accurately on the system

Required Knowledge, Skills, and Abilities

• Great communication skills • Strong computer skills • Dedication • Willingness and eagerness to learn • Ability to seek guidance when necessary • Calm and confident in a crisis • Great telephone manner • Good people skills