Job Description

• Assist customers with queries
• Help customers complete application forms. You will be supporting them through their customer journey, from beginning to end.
• Deliver quality customer service with patience, empathy and building rapport are essential
• Book and record appointments efficiently
• Comply with company policies and practices
• Manage databases, tools, applications, and operating systems

Required Knowledge, Skills, and Abilities

As a customer service advisor, you will be expected to have: • People skills - you will be required to interact with a diverse range of people daily. A friendly telephone manner and strong communication skills are essential. • Ability to work under pressure and solve problems - candidates must be able to handle challenging calls with resilience and confidence. • Competent computer skills - candidates must be able to navigate between systems and switch between different applications with ease.