Job Description

As a Customer Service Advisor you will have one of the most important roles within the branch network. You will regularly be the first and last point of contact for customers visiting the branch so you play a huge part in delivering a fantastic customer experience as well as promoting and maximising sales. To support the team you will;

• Welcome customers to the branch and take an active interest in their projects
• Get to know our product lines so you can offer advice and help to customers, making the most of all customer interactions in line with our Jewson Values
• Help to prepare customer orders, load and unload customer and supplier vehicles using a Fork Lift Truck to minimise manual handling (training will be provided)
• Check incoming deliveries and report missing or damaged products
• Maintain stock levels in both the shop and yard areas, carrying out regular stock counts
• Keep the branch looking clean and tidy, to make a great first impression on our customers
• Use our in-house systems to process customer orders to support the branch team, as and when required
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
• Work with colleagues to suggest opportunities for improvement

Required Knowledge, Skills, and Abilities

First and foremost, we always want to recruit talented people that align well with our values and way of working; you don't need prior experience within the industry as product and system training can be provided.We encourage applications from all background if you can demonstrate the skills highlighted.