Job Description

As a Call Centre Adviser, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers. You will also play a key role in highlighting areas of business improvement.

Working in a front-line capacity, you will:

- Communicate via telephone and email and deal courteously and effectively with enquiries or requests from customers and clients
- Process customer/client information in accordance with processes and procedures
- Ensure that you comply with the industry regulations in line with business requirements
- Keep up to date with all organisational changes in order to provide up-to-date information
- Undertake admin tasks such as emails and management of the post from time to time

Required Knowledge, Skills, and Abilities

To join us as a Call Centre Adviser, you will need: - Experience taking a high volume of calls or call centre experience - An excellent telephone manner - Good verbal communication skills - The ability to work well in a fast-paced environment Experience in a high-volume financial services call centre would be preferred. Other organisations may call this role Customer Care Rep, Contact Centre Agent, Customer Service Agent, Customer Service Representative, Customer Care Advisor, Customer Service Advisor, Contact Centre Advisor, or Contact Centre Operative.