Job Description

You will deliver excellence in customer service and support for customers and supporters, dealing with enquiries, on the phone and in written communications and providing general administration and financial support to the waterway.

The duties will be very much administrative and very process driven, which requires attention to detail, the ability and want to work on what can be repetitive tasks on a daily basis, general MS Office skills are a must, and ideally experience of using MS Teams.

• Ideally experience in a customer service area, providing "front of house" services.
• Proven experience of administration.
• Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
• Confident in the use of the MS Office word processing and spreadsheet software as well as CRM/databases
• Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries
• Ability to work well under pressure.

There is an opportunity for a permanent role for candidates successful in the temp role.

Required Knowledge, Skills, and Abilities