Job Description

The role of Administration Officer is to complete the pre-application checking of all mortgage applications to ensure the mortgage has met all standards of documentation and submission to ensure a smooth customer journey and customer outcomes. Once the application has passed the pre-check, you will submit the application in an accurate and timely manner to the lender via the appropriate online portal.

Your main tasks will include:

• Achieve performance expectations whilst maintaining quality, within an ethos of compliance and customer care
• To achieve personal KPI’s in accordance with company requirements.
• To check the details of the customer application are correct.
• To obtain all necessary information and complete online application form in timely and accurate manner
• To ensure that all documents are logged onto the document system accurately and fully.

• A minimum of 6 GCSEs including Maths and English at C or above
• Strong attention to detail and able to complete tasks with accuracy and adherence to processes
• Data Input and Administrative experience
• An ability to work to deadlines and produce work which is regularly error free
• Make confident, effective decisions within scope of job role
• Portrays a professional image at all times
• Actively participates and co-operates with others
• Builds effective relationships and contributes to team spirit

Required Knowledge, Skills, and Abilities