Job Description

• Providing clients with works progress via internal System, customer online portals, emails and telephone contact. Attending meetings (face to face/conference call) where necessary
• Processing of engineering/subcontractor paperwork and completing KPI spreadsheets
• Raising purchase orders for materials and subcontractor works
• Providing quotations following on from engineering visits
• First point of contact for client enquiries by email or telephone
• Prioritizing and logging callouts on internal system
• Responsible for a team of engineers, subcontractors and sites
• Scheduling planned and reactive maintenance, callouts and remedial jobs
• Running and processing reports, providing reports and analyzing data and reporting findings and solutions to challenges to the Management Team
• Updating and producing the Monthly report to present on a monthly basis to the senior management team
• Processing of Engineer Holiday forms
• Creating callout rotas for engineering team
• Take instruction from Operations teams as required
• To investigate and resolve customer problems in a timely manner

Required Knowledge, Skills, and Abilities