Job Description

• Assisting and supporting the Lettings Progressors with any administration work required in line with progressing a new tenancy
• Ensuring all supporting documents for Landlords are received and uploaded to the database before a property is able to go to on the market
• Correctly adding all updated Terms and Conditions for landlords onto the database and inform all relevant departments
• Tenancy deposit registration/renewal deposit registration/un-protection
• Arranging property cleanings, inventories and to action special requirements agreed on the offer
• Ensuring property compliance regarding EPC, EICR, HMOs and all other licensing requirements
• Assisting the Lettings Progressors with the processing of change of tenancies and ownerships on the system
• Understanding of building, content, rent insurance and eviction cover and uploading policies to the database
• Assisting with customers’, clients’ and suppliers’ enquiries in the office
• Completing of all other business administration duties and projects as assigned.

Required Knowledge, Skills, and Abilities

Previous administration/lettings experience within residential estate agency. Knowledge of property and/or law would be preferred (NFoPP must be undertaken within first 6 months of employment). Commitment to provide the highest level of customer service. Ability to communicate effectively at all levels via telephone, letter, email and in person. Exceptional organizational, time management and prioritizing skills. Ability to work under pressure, multi-tasks to meet strict deadlines. Outstanding attention to details. Being able to work on own initiative. Excellent skills in Microsoft Office package and general office skills.