Job Description

The team manage a number of social housing properties including garages and leasehold properties. You will have the opportunity to work with the Income Team focusing on preventing rent arrears, collecting, and managing debt associated with former tenants and garage and providing administrative support for Universal Credit and Housing Benefit.

You will help the Income Team by speaking to residents, identifying their issues and needs and signposting them to suitable advice and support as well as taking payments and negotiating repayment arrangements.

The successful candidate will be able to work collaboratively with members of the Housing and income teams and other departments both internal and external. Most importantly, you will have the skills to positively engage with members of the public who may be facing financial difficulties. You should have passion and drive and be willing to learn quickly. There is currently an unprecedented demand on Housing services and it is important that you will be able to priorities your workload, carrying out essential administrative duties with ease. You will have the skills to work in an ever changing working environment with lots of scope for career progression.

Required Knowledge, Skills, and Abilities