Job Description

• Act as first point of contact for clients and stakeholders
• Provide continuity of care by coordinating all client appointments and ensuring results are available for scheduled appointments
• Operation of the company Patient Information System accurately updating correspondence, client details, appointments, bookings and sales
• Ensure that all payments are received and follow up on non-payments
• Perform Reception duties in a professional and courteous manner
• Complete relevant financial reports (e.g. daily revenue, KPIs)
• To confidently promote health packages with an in-depth knowledge of tests, appointment preparations and promotions.

Required Knowledge, Skills, and Abilities

Client facing with excellent communication skills and high level of customer service. Professional and helpful demeanor (telephone, email and face to face). Ability to priorities a busy workload in a logical fashion. Experience of invoicing and financial processing. Ability to work on own initiative and to foster a team working environment. Proficient level of IT literacy. Attend functions/events and provide cover in other clinics/off sites if required.