Job Description

• Building expert knowledge in the Law School administrative assessment support processes to work within a dedicated delivery team.
• Acting as first point of contact for all student queries related to the administration of their examinations during their period of study at BPP University.
• Providing administrative support for the conduct of Examination Boards.
• Assisting with the processing and recording of deferral of assessments and assessment extension applications, and liaising with EAO to ensure the same are properly recorded in students' records.
• Ensuring that processes are in place to communicate with and manage Learning Support students on assessment days and that accurate records are maintained.
• Liaising with EAO and advising on projected student numbers for assessment sits.
• Dealing with student queries following the release of exam results around progression, completion and withdrawal and exam feedback.
• Assisting with the preparation for and smooth running of External Examiner visits.
• Ensuring accurate student records are maintained including achievement and progression.
• Assisting with assessment administration including, for example, script organisation and allocation, arithmetical checking, script-to schedule checks, photocopying scripts for external examiners (where required).
• Invigilating assessments as and when required.
• Liaison with internal departments as necessary (e.g. IT, SRO, EAO).
• Assisting with set-up of oral & skills.

Required Knowledge, Skills, and Abilities

Experience of building and maintaining strong relationships with key internal stakeholders. Experience of data analysis and producing and managing documentation. Experience of working in an academic environment. Excellent communication skills – both written and verbal – at all levels. Able to effectively plan, organize and priorities workload and multi-task when necessary. Excellent IT and data analysis skills (particularly Excel) and an ability to develop new solutions and processes. Able to develop rapport and build and maintain strong working relationships with Law School students, tutors and other internal stakeholders. High attention to detail and strong administration and organizational skills. Able to work well in a team and be collaborative. Able to manage people and problems, resolve conflicts and find appropriate solutions. Self-motivated, able to work under pressure, make decisions and apply flexible solutions. Able to work on own initiative without daily supervision. Strong creative problem-solving skills. A relevant degree. Experience of working in the HE sector. Experience of using project management tools.