Job Description

You will provide efficient, prompt, courteous and pro-active service to guests, hence maximizing revenue and guest satisfaction in order to achieve our financial and customer satisfaction goals. You will be part of a challenging department achieving a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel. Responsibilities include:

• Offering a great first impression to all guests on arrival in the hotel
• Ensuring friendly welcome and check-in in line with brand standards
• Preparing Night Audit report and complete night audit process
• Integral in ensuring the security of guests and employees in the hotel at night
• Profession handling of guest enquiries and queries
• Conducting efficient check out in line with brand standards
• Flexibility to ensure full shift coverage at the hotel

Required Knowledge, Skills, and Abilities

Keen to work night shifts is essential. Previous experience in a similar role would be preferred. Experience and knowledge of Opera or a Front Office system preferred. Excellent communication skills with confident manner. Good team player with a flexible approach. Highly motivated, dedicated and reliable.