Job Description

• Be accustomed to working night shifts 
• Oversee the smooth operational running of the hotel throughout the night and in absence of the Front of House Manager.
• To act as a Duty Manager on duty for the hotel and to deal with and resolve any complaints, problems, disturbances, special requests, or any other enquiries.
• Create a strong, guest focused welcome and departure experience.
• Ensure safety, security and compliance of the hotel is a priority whilst on shift.
• Ensure clear handovers are detailed / provided to the departing and incoming Duty Managers.
• Conducting a night audit process
• serving late bar drinks / food
• Act as a Fire Marshal in the event of an evacuation 
• Implement the Disaster Recovery Plan in the Event of a crisis

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday
• Night shift
• Weekends

Work remotely:

• No

Required Knowledge, Skills, and Abilities

Minimum 1-year experience in a similar Night role within a similar sized hotel. Minimum 1year experience within a 4* Hotel. Strong understanding of OPERA or similar reservation systems would be beneficial.