Job Description

You will provide efficient, prompt, courteous and pro-active service to guests, hence maximizing revenue and guest satisfaction in order to achieve our financial and customer satisfaction goals. You will be part of a challenging department achieving a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel.

Responsibilities include:

• Providing a great first impression to all guests on arrival in the hotel
• Ensuring friendly welcome and check-in in line with brand standards
• Preparing Night Audit report and complete night auditor checklist Conducting efficient check out in line with brand standards Being the Night Duty Manager
• Integral in ensuring the security of guests and employees in the hotel at night
• Professional and efficient handling of guest enquiries and queries

Required Knowledge, Skills, and Abilities

Previous experience in a similar role is required. Experience and knowledge of Opera or a Front Office system preferred. Excellent communication skills with confident manner. Good team player with a flexible approach. Highly motivated, dedicated and reliable Be a 'night owl', who can maintain an efficient. pace and positive attitude throughout the night shift.