Job Description

We are looking for an employee responsible for the efficient collection of outstanding monies from clients and assisting the Accounts team as required.

Specific Activities Include:

• Liaise with fee earners on overdue bills, completing agreed actions and ensuring that accurate records are kept;
• Send statements to clients and, if requested, summary of costs breakdown
• Send out reminder letters and seven day letters to clients; passing to Debt Recovery Manager for recovery where necessary
• Log cheques on arrival and notify relevant fee earners accordingly
• Process credit card payments and notify fee earner and Accounts team accordingly
• Client to office transfers
• Client to Client transfers
• Assist with calculating and administering instalment payments made by standing order
• Update the Debtors List and report to the Debt Recovery Manager on a regular basis
• In the absence of the Debt Recovery Manager, deal with the bills aged report
• Where required assist the Accounts department with day to day processing General Objectives
• Agree clear objectives linked to the Firm’s business plan and participate in the performance management system, assessing performance and giving feedback as relevant
• Have a personal development plan and evaluate the effect of training on achievement
• Clearly identify the standards and systems required to continually improve our service to clients
• Comply with all the Firm’s relevant policies and procedures
• Ensure confidentiality on all appropriate matters and recognize that any breach of this confidentiality is a serious matter.

Required Knowledge, Skills, and Abilities