Job Description

• Provide1st/2nd and 3rd line support to customers - via telephone, email and remote applications.
• Develop and innovate interoperable systems - APIs, and SDKs
• Provide technical guidance, support to customer in their 'journey' from 'thinking Body Camera idea' to 'roll-out' and beyond
• To oversee and manage our IT system and Network including our MS Azure Cloud and provide Technical support to our customers typically spanning a wide geographical area.
• Install, Manage and improve Audax Cloud services for both Audax and customers.
• Pre & post-sales Support and training to staff and customers.
• Product development liaison with Suppliers and supply chain in conjunction with the MD.
• Manage New Technical development with suppliers - Hardware and Software.
• Manage Company applications such as ANYDESK, WeTransfer etc
• Manage External Companies and their Integration projects with our APIs and Software.
• Manage Firmware updates and Latest software versions.
• Manages and approves all technology "leaving the Company"
• To Assist Customers with their Technical questions regarding our Product range (Training Provided) Spanning user issues to Network configuration.
• To Assist Customers with Software installations on their own Server and Network or via our MS Azure Cloud.
• Provide Technical support to our customers typically spanning a wide geographical area and where English may not be their Primary Language.
• Must be a problem solver and be able to quickly identify and solve issues.
• To be an ambassador for the company to the outside world.
• To form working relationships with our premier customers in the Blue Light and Public Sector Market place.
• To Potentially serve as a business representative at major industry events, conferences, trade shows, and exhibitions.

• Load software onto to our products
• Check quality of product deliveries from suppliers.
• Aid in management of Company Stock and secure storage.
• Aid in incoming Stock deliveries and dispatch of goods to customers globally.
• Manage low level electronic repairs - e.g. Soldering. (low level electronics knowledge useful).
• To assist in the authoring of product Instruction manuals and procedures. Ensure documentation for system policies, technical specifications and operating procedures are maintained and updated.
• To provide support in the preparation of Bids / Tenders.

Person Skills

• An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
• Strong interpersonal skills and high emotional intelligence
• Be able to communicate and influence Senior peer group down to basic user.
• Strong customer and client focus
• Team Player
• Must have entrepreneurial spirit, be a self-starter, able to, and used to, working remotely and be able to plan to reach company objectives.
• Smart and Corporate in appearance due to the Conservative and Uniform environment of our customers.
• Must be able to interact with Customers where Technology may not be their Forte.
• Prepared to travel throughout UK and The World involving Nights away from "Home"
• Have a passport, clean driving licence, potential need to be security cleared so a clean criminal record.  Checkable work History etc.

Required Knowledge, Skills, and Abilities

Understanding of RTSP protocol, RTSP Stream, editing JSON config files Understanding of Video streaming Codecs: JPEG, MPEG4, H.264, H.265 streaming modes: RTSP/TCP (interleaved), RTSP/UDP/unicast, RTSP/UDP/multicast, RTSP/HTTP and HTTP (only for JPEG, MPEG4 and H.264). Useful Experience CCTV products and Control room software such as Genetec / Milestone / Axis / Verint / 3G / 4 G Live Video transmission. PTT and commercial communications.