Job Description

Roles and responsibility include:

• To be responsible for contacting customers by telephone, email, fax or letter in order to obtain payment of debts, and to update the AS400 diary system as necessary.
• Allocation of cash payments to customer accounts / Keep on top of Unallocated Cash.
• Responsible for Order Sanction Screen / Release Of Orders.
• Respond to customer enquiries and queries and inputting the relevant information onto the CS system and making the necessary arrangements to resolve any issues.
• Deal with reviews for Credit Limits via the AS400 system as required.
• To process credit card transactions as required in accordance with the Company Policy.
• Opening credit accounts.
• To review and action credit referred orders in accordance with company procedures.
• To review the Accounts for LBA Processing on the AS400 and add the appropriate notes and diary dates.
• Prepare Accounts that have not paid to terms for Party Debt Collection.
• To have a business like, courteous telephone manner in order that good working relationships may be established with both internal and external customers.
• To provide departmental cover between the hours of 0800 and 1800 on a Rota basis.
• Any other reasonable duties as required.

Benefits include:

• Progression opportunities.
• Annual Holiday allowance of 25 days after 2 years (plus 8 days bank holidays), (20 days first 2 years).
• 4 times death in service life assurance
• Pension contributions.
• Overtime opportunities.

Required Knowledge, Skills, and Abilities

The role will suit a team worker who is keen to learn and committed within this fast-paced workplace. Experience in construction, factory or a warehouse environment is beneficial but not essential as full training will be provided. Reliability and efficiency are key attributes of the successful applicant. You will have excellent attention to detail. You will need to be able to work proactively within a team but also have the self-motivation to work alone at times.