Job Description

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

- Taking support calls from clients

- Raising support tickets and progressing these to fix

- Managing Office 365 requests

- Performing first-line fixes where possible

- Liaising with senior engineers.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector.

 

Required Knowledge, Skills, and Abilities

You will be highly organised, have excellent verbal & written communication skills and a brilliant telephone manner. You will be reliable, willing to work hard and eager to learn. You will be flexible, adaptable, possess the ability to multitask, have good interpersonal skills and be a team player. A natural love of technology and interest in IT is mandatory. The company require a bright, honest, reliable, enthusiastic and hardworking individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service.