Job Description

Who we are

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers. As a Roadside Technician, you’ll always go the extra mile for our members. In return, we’ll go the extra mile for you, with excellent training, support and development opportunities.

What will I be doing?

When our members’ vehicles are having a bad day, you’ll put your diagnostic skills to the test. As you travel from job to job, you’ll call on all your knowledge of vehicle electrical, fuel and ignition systems, as well as multimeters and other garage diagnostic equipment. We’ll fine tune your expertise with training and development, so if you’ve got the drive to succeed, we want to hear from you. It’s your way with people that really sets you apart. Making sure you understand not just what the customer wants, but how they feel - anxious, impatient, afraid, relieved - you’ll take care to ask the right questions, explain your solutions and make the experience of roadside rescue as happy as it can be.

Of course, our dedicated Technical Support team will only ever be a phone call away. We’ll give you all the equipment you need, from a phone and tablet, to clothing and kit, including a van with best-in-class tools. What’s more, we’ll pay your petrol costs. And your shift starts and ends from your driveway, so you can say goodbye to time wasted on commuting. Three weeks of comprehensive induction, with all expenses covered, will get you match fit for life on the road.

Required Knowledge, Skills, and Abilities

Your shifts could include evenings, weekends and Bank Holidays. So you’ll need to be ready to drive to all kinds of locations, in all weathers, and work quickly and efficiently. Ideally you’ll need an NVQ3 in vehicle maintenance and repair, or an equivalent qualification. It’s essential that you have a full category B driving licence, with less than 6 points. If you don’t also have category BE (towing) we’ll fund it for you. We’ll expect you to be comfortable working with and adapting to new technology too. Most importantly, your technical skills are matched by your flair for dealing with all kinds of people. Whatever the situation, you are calm, friendly and reassuring.