Job Description

You will be responsible for:

• Acting as the first point of contact for all internal enquiries relating to HR by phone, email, and face to face as required.
• Take ownership of HR Administration such as processing and onboarding starters, preparing offer letters, welcome packs, producing employment contracts, processing contractual changes and providing employment references.
• Be our Core HR system expert, Creating, maintaining and, where required, correcting all employee data, records and documents within the system.
• Be the first point of contact for queries relating to the Employee and Manager Self-Service system, troubleshooting possible system or access issues by effectively utilising the guides and your own experience to resolve queries, escalating to the Group HR Systems Support Analyst where required.
• You will also support in the testing of upgrades to the software.
• Assist the wider HR function with any other administrative needs.

Required Knowledge, Skills, and Abilities

• Good working knowledge and experience of Microsoft Office (Word/Excel/Powerpoint) and other IT systems.
• Excellent customer service skills with a strong customer focus.
• Takes responsibility for own workload and is proud to do a good job, whilst also being aware of, and supporting, the overall team priorities and workload.
• Excellent organisational and time management skills.
• Strong interpersonal skills and a confident communicator.
• The ability to work effectively within a small/close team.
• A high level of accuracy within a fast-paced and pressurised environment with a positive can-do attitude.
• Contributes to continuous improvement and process efficiency and will share ideas.
• An understanding and appreciation of confidentiality within a sensitive environment.