Job Description

You will ensure efficient credit control procedures are in place and debts are collected to terms while making sure excellent service is delivered to the business and debts are kept under strict control. A strong team player, you will help ensure the team provides an outstanding level of customer service in line with our company vision of the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

• Ensure debtor days are kept to a minimum, with all debts followed up and resolutions found.
• Take responsibility for ensuring the Sage accounting system and the in-house system debtors are reconciled.
• Liaise with customers and other departments within the business to ensure queries are resolved on a timely basis.
• Raise adhoc sales invoices as necessary and ensure paid to terms.
• Take card payments from customers and ensure bank receipts and all payments are allocated to the correct accounts in a timely manner.
• Ensure procedures are adhered to for opening new credit accounts. Liaise with the Sales departments to ensure all information is received and make recommendations for limits to be set.
• Ensure credit limits are reviewed on a regular basis.
• Ensure limits are monitored in line with any credit insurance agencies and raise any issues arising to Management.
• Update aged debtor report for comments to ensure central repository.
• Raise paperwork for CCJ’S or Court paperwork for claims being taken to the next stage.
• Ensure smooth running of the credit control function by assisting others in the team as necessary.
• Maintaining record keeping systems and filing as required.
• Any other reasonable duties as requested.
• Consistently demonstrating and adhering to the brand values at all times.

Required Knowledge, Skills, and Abilities

Previous experience in a credit controller role. Experience dealing with credit insurers. Good IT skills including MS Office, Word and Excel. Experience in Sage an advantage. Good standard of secondary education including Math to at least GCSE level. The ability to work quickly and accurately with excellent attention to detail. Confident telephone manner and able to communicate well in difficult situations. Good written and verbal communication skills. Ability to work under pressure and to multi task. Proactive with a high level of common sense and initiative. Flexible approach to work. Self-motivated and organized. The ability to deliver high quality work to a tight deadline on a ‘can do’ basis. Confidential in dealing with sensitive issues. Strong customer service ethos. Self-confident. Works well within a team but also happy to work unsupervised.