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Customer Service Administrator
  • United Kingdom - West Midlands - Birmingham -
1 year ago
Administrator
Full Time
Job Description
  • To use reports on our client’s MIS system to generate claims for each programme and to ensure the accuracy of all claims
  • To generate new client records and maintain these throughout the client’s time on each programme
  • To work with our client’s funding departments when processing claims and communications on their Portal
  • To ensure that relevant administration standards and requirements are adhered to for each project/programme
  • To ensure that associated Management Information Systems are maintained to ensure up-to-date and accurate information
  • To provide administrative support to the wider Employment Services Team
  • Completing quality and compliance checks on client records
  • Providing the management team with updates on budgets and forecasts
  • To identify areas of improvement of the process associated and to work with our client’s IT Team to implement them
  • Any other reasonable duties requested by the management team within our client’s organization

Required Knowledge, Skills, and Abilities
At least 3 years’ experience of working in an administrative/finance position. Excellent organization skills with demonstrable ability to priorities and organize own workload. Demonstrable ability to analyze and generate reports for management and funding departments. Demonstrable ability to work independently and use initiative to develop and improve processes. Excellent communication skills and the ability to adapt to change. Computer literate, in particular Microsoft Office packages (Excel, Word, and Outlook etc.). Level 3 Business and Administration. Experience and knowledge of Government funded Employment Programmes.

Reference no: 66656

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