Job Description

You will be responsible for delivering the highest level of internal client services to Partners and fee earners through:

• An excellent client support service based upon a detailed understanding of Partners, fee earner and clients’ needs
• Timely responses to enquiries and high standards for completion of work
• Clear, informative and open two-way communication
• A desire and ability to provide solutions
• Integrity and transparency at all times
• An ability to help Partners and fee earners help the clients

You will perform a range of administrative and file management tasks as requested by their internal clients which will include Partners, fee earners, and members of the Client Services team. You will be accountable for establishing and maintaining ongoing service-based relationships with their team. You will need to be able to work independently as well as part of a team and provide a responsive service which meets their internal clients’ needs.

Required Knowledge, Skills, and Abilities

A minimum of six months administration experience. GCSEs graded A to C to include math and English (or equivalent level of qualification). Excellent verbal and written communications skills. Solid customer service centric experience and work ethic. Good interpersonal skills with the ability to adapt style and approach. Able to work both independently and as part of a team. Excellent attention to detail and ability to deliver work with accuracy. Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times. Technically capable on a range of software with an ability to pick up new technological skills through training, both on the job and through.