Job Description

• Be the main point of contact to greet, welcome and check-in referral clients and their pets.
• Maintain a welcoming environment in the reception and waiting area.
• Handle telephone and e-mail communication from referring vets seeking advice or wishing to refer a patient.
• Provide updates to clients on hospitalized patients.
• Registration of new clients, booking appointments and sending out welcome packs.
• Process insurance claims and liaise directly with insurance companies on behalf of clients and the hospital.
• Provide invoices and take payments from clients.
• Upload reports, assist with medical record keeping and billing.
• Work professionally within a team dedicated to delivering high quality client care.

The role is Monday to Friday, with no evening or weekend responsibilities. Prior experience in a veterinary or medical role is preferable, but applications will be considered from exceptional and driven candidates with other experience. Excellent computer and office skills are also deemed essential for this role, alongside a methodical, organized and positive attitude with an excellent eye for detail.

We provide our staff with a safe and supportive working environment to ensure you perform at your best with the opportunity to progress.

Benefits include:

• Discounted fees on pet care and pet products,
• Sharesave scheme,
• Cycle to work, Gymflex,
• Perkbox.
• There is also an opportunity to buy and sell holiday and the ability to accrue holiday through long service.

Required Knowledge, Skills, and Abilities