Job Description

• • Provide support across the entirety of the Gas Services function as peaks of business dictate.
  • Provide initial service-desk support, answering phone calls, emails and queries in a professional, courteous manner. Escalate queries to additional support where required.
  • Provide excellent correspondence, liaison and contract tracking to support forensic level record keeping.
  • Provide mailouts requiring input from multiple mediums and manage the resultant contact from parties.
  • Attend certain internal and external meetings in the role of meeting secretary. Produce meeting minutes, agendas and supporting papers to the highest standard of quality.
  • Support the preparation of materials for delivery of training and user guides.
  • Review and improve internal business process documents.
  • Support the processes for testing and implementation of enhancements to the web and digital functions deployed under Gas Services’ contracts.
  • Carry out data analytics for Gas Services contracts and use analytic information to feed into a continuous improvement process.
  • Support internal compliance activities and audits.
  • Carry out quality reviews of documents produced by colleagues.
  • Provide periodic updates of the registers of parties held for the Gas Services’ contracts.

Required Knowledge, Skills, and Abilities

Successful candidates will also need: • Experience working with varied digital tools and systems (e.g. merging / combining the content of multiple mediums). • Experience balancing multiple and competing priorities to meet deadlines. • Experience delivering highest quality written communications. • Experience of working in the utilities industry – specifically the energy retail market – is desired but not essential. • Experience of analysing data to present recommendations to senior managers. Required Skillset • A keen eye for detail and the highest standard of quality for themselves and others. • Project management skills, including the ability to manage a varied workload, and be flexible and adaptable to changing priorities. • Excellent communication skills, both written and verbal, able to understand and articulate complex issues to all levels of seniority and to technical and non-technical audiences. • Be ambitious, creative, and innovative; learn lessons from their work, share expertise and continuously learn. • A problem solver who has experience identifying issues, recommending options to resolve, and taking forward solutions through to successful implementation. • Passionate about delivering an exceptional service and positive outcomes for the market and consumers. • Be a team player, with strong interpersonal skills, working collaboratively towards a shared vision for the future.