Job Description

• Checking, processing and inputting paperwork relating to new and existing leaners.
• Registering learners for all the qualifications required to complete their apprenticeship with the correct Awarding Body.
• Claiming all relevant certificates for the learner to achieve their qualification/apprenticeship.
• Maintaining and updating central records for all learners on e-portfolio, MIS systems and paper files.
• Processing funding documents in connection with the learner’s journey.
• Running various reports for Managers to check outstanding items and meeting company deadlines
• Dealing with telephone enquiries, responding to queries as appropriate, providing reception cover and general mail incoming and outgoing.

Required Knowledge, Skills, and Abilities

• Pro-active in taking on what needs to be done and using your initiative. • A creative problem solver who brings new ideas. • A team player who enjoys being part of the team. • Thoughtful, compassionate and understanding in their dealings with people. • Works well with change and ambiguity. • Goes the extra mile for internal colleagues and external customers.